Returns Policy

Refunds
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Goods damaged in transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

Method of refunds
First Class Candles will refund via the agreed payment method or we can post a cheque or international money order.

How to make a return
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

Returns Form
Please provide us with the information outlined below. This information must accompany all returns:

Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:

What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
c. Refund by posting me a cheque or international money order.